Account Manager

Softcery is a small, focused team building AI-driven B2B software solutions. We work closely with clients in the US and UK to launch AI voice agents and develop custom B2B platforms. Most of our work involves advanced R&D and complex problem-solving.

We’re looking for an Account Manager to own client relationships beyond project delivery. Right now, our Project Leads handle everything — delivery, renewals, upsells, and commercial talks — which isn’t sustainable. You’ll take over the relationship side so they can focus on execution.

As we grow, this role will also support new business development — identifying prospects similar to our most successful clients, providing referrals and case studies, and helping qualify leads based on your deep understanding of what makes client relationships successful.

🎯 What You'll Do:

• Own relationships with key accounts – be the strategic point of contact for business conversations — from delivery feedback to long-term planning.

• Drive renewals & expansions – proactively manage contract renewals and identify growth opportunities within existing accounts.

• Ensure delivery quality – stay close to our Project Leads to monitor client satisfaction and catch issues before they escalate.

• Handle commercial & strategic conversations – take on pricing, scoping, and relationship management — so our tech team can stay focused on delivery.

• Understand our solutions – communicate confidently about AI, custom development, and technical constraints with startup founders and execs.

• Collaborate with Sales – partner with our Sales Manager to identify expansion opportunities within existing accounts and provide feedback on what types of clients succeed with our solutions.

• Develop account management processes – help us build systematic approaches to client success, retention tracking, and expansion identification.

⭐ What We're Looking For:

• 3+ years in account management or client success – ideally in B2B software services, consulting, or custom development. Consultancy environment strongly preferred.

• Strong commercial acumen – you're confident with pricing discussions, contracts, and spotting upsell opportunities.

• Excellent communication in English (С1+) — both verbal and written. You’ll be leading conversations with US/UK startup founders.

• Technical curiosity – you don’t need to code, but you do need to understand AI-driven products and how custom development projects work.

• Proactive relationship management – ability to identify problems before clients complain and find growth opportunities before clients ask.

• Experience with complex, custom work – you understand consulting dynamics, project-based billing, and managing evolving expectations.

• Business development instinct – you naturally find referral opportunities, collect testimonials, and help guide future sales through client insight.

🌿 What We Offer:

• Competitive pay & performance-based bonuses – we reward impact, not just hours worked.

• Structured onboarding & dedicated support – you’ll get a clear onboarding plan, documented workflows, and a team that’s got your back.

• Flexible remote schedule – work from wherever and whenever you're most productive.

• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.

• Full accounting support – so you can focus on the work, not the paperwork. 

• Time off – 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.

•  IT Cluster membership – access to professional events and networking opportunities in the local tech community.

🔁 Hiring Process: Recruiter Interview → Qualification Interview → Final Interview → Reference Check.